Refund policy

The Little Gift Gang team wants you to be happy with your purchase! We hope you love what you ordered! If not, and you wish to return a product, please contact us through email to obtain return authorization and receive further instructions.

Returns and Refunds

We gladly accept returns if you meet the following: 

  • Your item is within 30 days of delivery.
  • Items are in the same condition as you received it when using our return label provided by our customer service representatives.
  • You have proof of purchase.

To start your return, help us identify the item you are returning. To receive your return label with instructions, please contact us through email first at customercare@thelittlegiftgang.com with your (Name, Order Number, and Reason for Return. Any information as to why you are requesting a refund will help us evaluate the issue and make it right).

If your return is acceptable, we will process your refund and it may take 3-5 business days to process through your bank. We have a 30-day money back guarantee with a 30% restocking fee.

PRODUCTS ARE NON-REFUNDABLE:

  • We do not offer refunds if items returned to us without first requesting a return label through email
  • We do not offer refunds or replacements when customers enter the wrong shipping address.

 

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

Do not send your purchase back to the address from which it came.

We cannot accept returns of medical/health related items.

The return of certain items is not possible such as, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Replacements

Please inspect your order upon reception and contact us promptly through email at customercare@thelittlegiftgang.com If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will be happy to send a replacement to you.

To start the replacement process, you must send pictures of the damaged or incorrect items. You may need to return the wrong item with a prepaid shipping label (return labels provided by our customer service representatives via email/chat/SMS/phone). 

If an order is lost in transit, we will replace it.

If your tracking number states your order as delivered, but you claim you did not receive it, we must rely on the tracking number. We need a claim id from the local post office to confirm it, as soon as the review is complete, we will be sending a replacement.

Returned to Sender

If you give the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes packages with the wrong address are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we are here to help by giving a 50% store credit for the item. 

If you give the correct address, and your order is returned to us we will reship the order to the same address free of charge. We will reship your order free of charge if you give the correct address and your order is returned to us. If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or change orders within the first 12 hours after purchase. We cannot cancel or change orders for Apparel, Mugs, and Ornaments. 

Clearance Items and Gift Cards

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows delivered. If 60 days have gone by since your purchase was received, unfortunately we cannot offer you a refund or replacement.

International Shipping

Our base price excludes Customs Duties, Tax, and charges. This is the shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

 

For inquiries and any other concerns, you may contact us through the following channels:

 

Email: customercare@thelittlegiftgang.com

Call/SMS: ✆ 1-(855) 507-4264 9:00 AM - 5:00 PM CST Monday to Friday